We are committed to safeguarding your privacy. This Policy explains how we collect and use your information.

The information we need from you

When you sign up to order our products, we collect your information (personal data) to fulfil your order. In submitting your information on the website you provide consent for us to collect, store and process your personal data. 

So that we can process your order, you will be asked where you want the products sent (delivery address) and your billing address. We will also ask you for your contact information (email address and phone number).

To manage our customer information, we use cookies. A summary of the way we use cookies is below. To find out more visit our full Cookie Policy.

How we use your information

We only ask you to give us the personal data that we must have to supply you with the products you order and to manage your Booze Free account. This includes storing your purchase history to help us analyse the appropriateness of the products we offer to our customers. 

We use third party payment services to process all payment transactions, which means that we do not store your payment information on our website other than your billing address. When using PayPal to process payments, your personal data will also be processed by this organisation.

Similarly, we use a third party to host our website, which means that your Booze Free account information is stored securely with our hosting service.

To fulfil your order, we will pass certain items of your personal data to our courier service, which will include your contact information.

When a third party provides a service on our behalf this will be carried out with sufficient security precautions to ensure your personal data is protected and securely stored at all times.

We do not share your personal data with third parties for marketing purposes.

When you can expect us to contact you

You will receive messages from us when we are processing your order to keep you up-to-date.

We may also contact you to let you know about the new products we’ve added to The Shop we think you might be interested in. If you don’t want us to do this, just let us know.

How you can access your information

You can ask us to give you a copy of the information we hold about you at any time. To request this, please use the contact form.

How we use Cookies

This is an extract from our Cookie Policy.

Cookies collect information, which includes visitor behaviour and are placed in text files on your computer. We use cookies to hold user preferences, store information for the Basket, and provide anonymised tracking data for analysis tools, such as Google Analytics*.

This anonymised information is used to understand how our customers and other visitors use our website. Our analysis will form the basis of reports on website activity, which we will use to ensure the appropriateness of the products we stock, and to monitor the effectiveness of our website security processes.

If you want to remove cookies at a later date you can find information about how to do this at http://www.allaboutcookies.org/

* The Privacy Policy for Google Analytics is available here.

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. By continuing to use the website you consent to us using all cookies and plug-ins as described in the Cookie Policy.

You can disable the use of cookies via your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

Last updated on 17 April 2020

COVID-19 Update: Currently Operating Normally

We are still dispatching orders as quickly as usual. Our couriers have implemented their own precautionary measures regarding proximity to customers and the need for signatures.

We are no longer accepting back orders, so everything we have on the website is available from stock. We are receiving new stock every week so check back if you can’t find a particular product (our out of stock items do not appear in the shop).

We have taken the precautionary measure of only allowing 2 people to prepare and pack orders who are located permanently on site.

If you have any questions please use the contact us form on the website.

We wish all our customers well and that you stay safe. Thanks for your ongoing support during this difficult time.

Booze Free Team